A lot of effort is invested in developing algorithms to better predict traffic conditions in general and bus arrival times in particular, but how reliable is the real-time information currently provisioned? This was the topic of a study that I embarked on together with Gerasimos Lotous. One of the triggers for this study was the “SL minute”, named after the public transport agency, which is notoriously known and used by the public and popular media in Stockholm as a particularly “long” minute because the bus fails to arrive within the projected time window. The design of this study enables us to examine whether the coined term is empirically justified for the current system. We find that on average “SL minute” lasts in fact 63.7 seconds. However, the average excess waiting time disguises substantial variations, in particular depending on the prediction/waiting horizon. Notwithstanding, the provision of real-time information yields a waiting time estimate that is more than twice as close to the actual waiting times than the timetable. This difference in waiting time expectations is equivalent to 30% of the average waiting time. The results of this study can be used as a benchmark in the development of more elaborated prediction schemes.